TAAZ Truck Driving and Forklift School Student Complaint Procedure

TAAZ Truck Driving and Forklift School Student Complaint Procedure

 

 

This student complaint procedure is in accordance with O.Reg 415/06 of the Private Career Colleges Act

 

 

 

Student complaint procedure

 

  1. (1) The student complaint procedure required under section 31 of the Act shall include,

 

  • a requirement that a complaint be made in writing;
  • the person or persons, identified by position, who will decide whether to dismiss the complaint or make a

recommendation as to any further action in relation to the complaint;

  • the process to be followed by the private career college in dealing with the complaint which shall include,
    • giving the student making the complaint an opportunity to make oral submissions,
    • allowing the student to have a person present with the student at all stages of the proceedings, and
    • the right of the student to have the person referred to in subclause (ii) make the oral submissions on his or herbehalf;
  • a description of the manner in which complaints, submissions and decisions will be recorded;
  • a maximum length of time that may elapse between the date the complaint is submitted and the date a decision is issuedby the college;
  • a requirement that the decision be delivered to the student in writing and include reasons;
  • a procedure for reviewing a decision;
  • a requirement that the college maintain a record of every complaint at the campus where the complaint originated for aperiod of at least three years from the date of the decision relating to the complaint, which record shall include a copy of thecomplaint, of any submission filed with respect to the complaint and of the decision; and
  • a requirement that the college provide the student who makes a complaint with a copy of the record referred to in clause

(h). O. Reg. 415/06, s. 36 (1).

 

  • If a student is not satisfied with a private career college’s resolution of his or her complaint in accordance with the procedure setout in subsection (1), the student may refer the matter to the Superintendent and shall include in his or her application to the Superintendent a copy of the record referred to in clause (1) (h). Reg. 415/06, s. 36

 

  • A private career college shall, as a condition of its registration, file a copy of any changes to the procedure with O. Reg. 415/06, s. 36 (3).

 

  • A change to a private career college’s complaint procedure shall not come into effect until approved by the O. Reg. 415/06, s. 36 (4).

 

Every Student will be provided with a copy of this procedure when they enter into a contract with TAAZ Truck Driving and Forklift School. When a student TAAZ Truck Driving and Forklift School is not satisfied, they can follow student’s complaint procedure as following:

 

 

Step 1:

 

The student must request a meeting with the Instructor responsible for the course to discuss the complaint verbally (meeting should occur within 3 days of the request) if not resolved at this level, the student will follow Step 2

Step 2:

 

The student must submit a completed written complaint to the Administrator of TAAZ Truck Driving and Forklift School using the following contact information:

Administrators Name: Navdeep Grewal Phone Number: 647-646-0101

Address: 115 Orenda Road, Ground Floor, Brampton, Ontario L6W 4V7 Email: ntiship@gmail.com

 

  • The administrator will arrange a meeting with the student within 2 days of receipt of the written complaint. The student will have an opportunity to make an oral presentation of the complaint at this meeting and to have another person present or another person make the oral presentation on their behalf. This meeting will be documented by way of formal written

 

  • The administrator will provide a written response to the student outlining the discussion and any proposed and/or agreed upon solutions within 3 days of the This response will include a decision statement, together with the reasons on which the decisions is based and minutes of meetings held

 

  • If the student is not satisfied with the outcome of the complaint they can request, in writing, a meeting with the Owner for further review

Step 3:

 

The student must submit at written complaint to the Owner of TAAZ Truck Driving and Forklift School using the following information:

Owners Name: Karamjit Singh Grewal Phone Number: 647-986-9342

Address: 115 Orenda Road, Ground Floor, Brampton, Ontario L6W 4V7 Email: ntiship@gmail.com

 

  • The Owner will arrange a meeting with the student within 2 days of receipt of the written complaint. The student will have an opportunity to make an oral presentation of the complaint at this meeting and to have another person present or another person make the oral presentation on their behalf. This meeting will be documented by way of formal written

 

  • The Owner will review all aspects of this process before the final response is given:

 

  • Interviews with all applicable parties to the complaint
  • A review of all policies and guidelines relating to the complaint

 

  • The complaint will remain at the school for a minimum of 3 years after a decision has been reached

 

  • Student shall receive a copy of this complaint for their records

 

 

Step 4:

 

If you are not satisfied with the resolution of your complaint you may submit your complaint to the Superintendent of Private Career Colleges at the Ministry of Colleges

 

and Universities through PARIS, a new automated system. This will assist the Ministry in better serving you by being able to track your complaint easily. First, please go to this website: https://www.pcc.tcu.gov.on.ca/PARISExtWeb/public/login.xhtml A guide for creating a student user account is available at the following URL: http://www.tcu.gov.on.ca/pepg/audiences/pcc/paris-enrolment-guide-for-new-

users.pdf.

 

You will need to Register as a new PARIS user input your contact information and answer security questions. Once you have completed this process, an email will be sent to you at the email address you submitted with a temporary password. Please log in to PARIS and change the temporary password to a permanent one. Once you have gained access to PARIS, you will be prompted for your contact information to ensure the ministry can get back to you.

 

At that time, PARIS will confirm that you have completed the student complaint procedure at the private career college you are attending. If you haven’t, you will need to do so before the ministry can address your concerns. Once you have completed the procedure at the campus level, will you be able to submit a complaint to the Superintendent. A guide for submission of student complaints can be found at the following URL in case you need any additional assistance in lodging your complaint http://www.tcu.gov.on.ca/pepg/audiences/pcc/paris-reference-guide-for-students.pdf.